Fulton Bank
Reviews and Complaints
Very negative
How slow can you go
There is a major problem at the Warrington PA branch. You pull up to the drive thru with two deposits and it takes them 20+ minutes to process a simple deposit. Not a large deposit, mind you, less than $600.00 and 99% cash.
When you try to ask why, they say it is because there are customers in the lobby. Yeah Right !! The branch sits at a very busy intersection at the far end of a SMALL strip shopping center. I watched twice and no one went in or out. Then they said they only had two tellers. How many tellers does it take to count cash?
Don't use this branch until they get things straightened out. I don't know if they are using it as a training center or what. It wasn't like this until a couple months ago.
They take for ever and then lie about why it takes so long to do a simple transaction. NOTE: both Doylestown PA and Montgomeryville PA, both within 20 miles, can do the same transaction in a reasonable time frame so YES it is Warrington PA!!
Preferred solution: Let the company propose a solution
Nasty people seem to be a theme with fulton
Nasty tellers !
Not rational
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Verified ReviewerBogus checking account bonus offer
Bad business practices
Dont do business with this bank if you want to be respected as a customer
Preferred solution: Let the company propose a solution
Drive yhru window service
This morning at the Quarryville branch, I pulled up at approximately 9:05 AM at the drive thru. The teller took my deposit but then she proceeded to take a customer who walked in after she took my deposit.
My deposit was a simple $124. The inside customer’s transaction took at least six minutes to do. When she was done with that customer she processed another customer’s deposit who just walked inside. The drive up next to me also had his deposit taken by another teller.
The original teller proceeded to take care of that drive thru customer. I decided that I was not waiting any longer, so I parked and went inside. I told all of the FOUR tellers, only TWO of which were actually working, that this was ridiculous. I waited for over ten minutes to deposit $124 and the teller took care of two customers while I waited.
Their excuse was they had other customers.
REALLY!! The customers who came in AFTER they took my deposit.
Not a very happy customer!!
Not a bank for a small community.
- Service and procedures are archaic
Preferred solution: Let the company propose a solution
Totally unfriendly and not helpful
So I went downtown Manheim today to pay my school tax and thought I would take some Rolled Coins that I have been saving. About $400 of quarters, dimes, nickels (pretty heavy).
I was told there is a machine up front to put your coins into and you will get a receipt. I replied "so I have to pay a fee". The teller said "If you have an account here you don't have to pay a fee". I said but they are in rolls.
The teller (there were 3 tellers and no one else in the bank) said "well we are getting rid of the machines on Sept 1 (this is Aug 29) and then we can take them if you want to wait till then". I have been a Fulton customer since 1974, had home mortgages, home equity line of credit, auto loans, savings account, checking account, plus other services offered. My wife even worked for Fulton for 20 years. The employees at the banks are many times on the *** of being rude.
Maybe that is the image Fulton wants put forth. I am tired of all of the FULTON Crap.
Where did all of the smiling faces at Fulton go? Guess they all retired and are now replaced with (expletive deleted)................
Preferred solution: Let the company propose a solution
Fraud
Poor Customer Service
I opened 2 accounts at this bank just a few months ago. I must say that they do not make anything easy.
Everything is a struggle for their customers. In addition, they are apathetic toward all of the issues in which I made them aware. Just going to the ATM machine is a nightmare. I wanted to make a deposit into my savings account but couldn't because my savings account is referred to as "Checking 2." How am I supposed to know that?
The bank manager didn't make it known to me when I opened the accounts.
The district manager Kim Daino is useless as well. She'll support her staff, no matter how incompetent they are!
Terrible Customer Service
Preferred solution: Let the company propose a solution
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Verified ReviewerFULTON BANK FAILS IN CUSTOMER SERVICE !
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Not to mention all banks have it posted to please present ID when you are waited on, how is that discrimination?
So let me get this straight. You are going to a bank to get cash, from people whose names you don't know but you expect them to know you because you have banked there 20 years.
If you lost your checkbook or had it stolen, would you be ok with the bank to not ask for ID and just give your money away? I really do not understand how someone thinks that a bank that handles cash would not ask for ID.